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Product Recalls

We may need to issue a product recall notice from time to time in the unlikely event of a Tower product range developing a fault. Should this occur, information regarding the product and steps required to return it will appear here.

 

 

  IMPORTANT SAFETY WARNING: RISK OF FIRE

 

Product Safety Recall: Re T17004 Tower 8L Digital Multi-Cooker PO185990.

 


As part of our ongoing quality monitoring program, we’ve identified an issue with a small number of our T17004, Tower 8L Digital Multi-cooker.

To ascertain whether your model is from the affected batch you will need to check the batch code located on the rating plate of the item. The rating plate can be found on the base of the multi-cooker as indicated by the red boxed areas. The affected batch number is PO185990 on the model T17004. See product image.

If you have an affected product, we ask that you immediately cease use of the item, please do not leave the product plugged in to the mains even if switched off. There is a risk of the product independently activating leading to overheating, and creating a fire risk, as a result we are recalling the affected batch and offering a free of charge safety modification.

Our service partner will collect, modify and return your unit back to you within 7 days. Please contact our service agent on 01384 77759 who will make arrangements accordingly. Alternatively should you wish to receive a refund, please contact the original place of purchase.

 

We would like to apologise for any inconvenience caused.